privacy policy

ZENZEN JAPAN Co., Ltd. (hereinafter referred to as “we” or “our company”) is committed to appropriately handling and protecting the personal information of our customers in the course of providing travel services. This policy outlines how we collect, use, and manage personal information.

1. Collection of Personal Information

We collect personal information provided by customers (such as name, address, phone number, email address, etc.) for the purpose of communicating with them.
When entering into a travel agreement or receiving a booking, we may also collect other necessary personal information (such as gender, passport information, age, and health condition) to provide travel services.

Photos and videos taken during tours or events (which may include participants) may be used as records or for promotional purposes in our publications and on our website.
In case of illness or injury during a trip, we may ask you to provide an emergency contact. Please ensure you have obtained consent from that contact person in advance.
When you use our website, we may collect access information through cookies and web analytics tools.

2. Purpose of Use of Personal Information

Personal information collected by us will be used for the following purposes:

Arranging and providing travel services
Customer support (e.g. reservation confirmation, changes, or cancellations)
Providing travel information and promotional materials
Responding to travel-related inquiries
Processing payments
Complying with legal or regulatory obligations

3. Provision of Personal Information to Third Parties

We may provide your personal information to third parties only in the following cases:

To affiliated partners as necessary for travel arrangements (e.g. transportation providers, hotels, rental car agencies)
When required by law or regulation
With the customer’s prior consent

In such cases, the information shared will be limited to what is strictly necessary, and the recipient will be required to handle the information appropriately.

4. Protection of Personal Information

We take appropriate security measures to protect personal information from unauthorized access, leaks, or tampering. These measures include data encryption, use of firewalls, access control, and regular audits.

5. Customer Rights

Customers have the following rights regarding their personal information:

Access: You may request to view your personal information.
Correction/Update: You may request corrections or updates to your personal information.
Deletion: You may request the deletion of your personal information under certain conditions.
Restriction of Use: You may request that we stop using your personal information.

All such requests can be made by contacting us directly.

6. Contact

For inquiries regarding our handling of personal information or this privacy policy, please contact us at:

ZENZEN JAPAN Co., Ltd.
1-20-6 Higashi-Ueno, Taito-ku, Tokyo 110-0015
Shimada Building, Room 302
Tel: 03-6803-2383
Email: zenzenjapan@me.com